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Policies

EXCHANGE POLICY

We will gladly exchange any items meeting the following conditions. All items must be received within 14 days of the original ship date. Original shipping fees are not refundable, and the buyer is responsible for return shipping cost. Please ship back via trackable shipping method.

Returned items must be in the original condition, with tags attached. Exchanges will be shipped back to you at no charge. If you decide to do a store credit we will send you a store credit code via email.  We do not offer any refunds at this time. They only reason a full refund should issued is if you receive a damaged item.

If you receive a gift from our store you are welcome to exchange it for other items of equal value or for store credit.

We do not offer price adjustments

All items that are on sale are FINAL SALE.

If you are returning any items or have any questions please contact us via email or call us.

info@vannandliv.com

864.520.8118

Please mail items to:

Vann & Liv
1 North Main Street
Suite N
Greenville, SC 29601
 

 

PRE-ORDER POLICY

Pre-orders are items that are not yet in stock. When you purchase pre-order items you will be required to pay a 50% deposit up front. This will reserve your size. Once we receive your item we will email you an invoice for the remaining balance. Pre-orders ship within 48 hours of the time they arrive at our office and upon payment of the balance.

If pre-order balances are not paid within 7 days of receiving the invoice, the items on that order will be returned into stock and the deposit paid will not be refunded. Should you decide to cancel your re-order the deposit is not refundable

Please note you may not use promo codes or store credits to pay the balance on pre-ordered items.

Our exchange policy applies to pre-ordered items. Please see Exchange policy for more  information.

 

 

SPECIAL ORDER POLICY

If we are able to special order an item for you we require a 50% deposit upfront and the remaining balance once your item arrives to us. Please allow 48 hours for special ordered items to ship once they arrive to our office.

Please contact us with any questions regarding our policies.

info@vannandliv.com

864.520.8118